Frequently Asked Questions

Everything you need to know about shopping with animate USA

What is the standard shipping time for orders within the USA?

Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How can I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with measurements in both inches and centimeters to help you find your perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How do I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page to monitor your package's journey.

Do you offer international shipping?

Currently, animate USA Online Shop ships exclusively to addresses within the United States and its territories.